📢 Membership plans begin March 3, 2025. Services will not be available until this date.

Servicing the Greater Charlotte North Carolina Area

Huntersville, North Carolina

[email protected]

Your Family’s Health, Elevated

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Terms and Conditions

Effective Date: 12/01/2024

Welcome to Peak Family Health PLLC. By enrolling in our membership plans or using our services, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, do not proceed with enrollment or use our services.

1. Membership Plans

1.1. Commitment Period

  • Silver Plan: Members are required to commit to a minimum of 6 months of membership. Early cancellations before the 6-month term are not permitted.
  • Platinum Plan: Members are required to commit to a minimum of 6 months of membership. Early cancellations before the 6-month term are not permitted.

1.2. Billing and Renewal

  • Memberships are billed monthly unless otherwise specified during the signup process.
  • After the initial 6-month commitment, memberships will automatically renew monthly until canceled.

1.3. Cancellation Policy

  • Cancellations can only be processed after the initial 6-month term. Members must provide a cancellation request at least 7 days before the next billing cycle.
  • Cancellations can be requested by contacting us via email at [email protected].

1.4. Refund Policy

  • Membership fees are non-refundable, including for unused services during the billing period.

2. Provider Access

2.1. Availability

  • Access to providers is subject to availability and operating hours as stated on our website.
  • Peak Family Health PLLC strives to provide consistent access to care tailored to patients’ schedules, ensuring flexibility and convenience wherever possible. However, as a concierge practice serving multiple patients, appointment availability is not guaranteed, and some scheduling conflicts may occur.
  • While we make every reasonable effort to accommodate your scheduling needs, we encourage patients to book appointments in advance to secure preferred times.

2.2. Scope of Services

  • Services provided include telehealth visits, in-person consultations, annual wellness visits, and form completions, as outlined in your membership plan.
  • Diagnostic testing, referrals, and additional services may incur separate fees.

2.3. Emergency Care

  • Peak Family Health PLLC is not an emergency care provider. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

3. Payment Terms

3.1. Payment Obligations

  • Members agree to provide accurate and up-to-date payment information upon enrollment and ensure timely payment of all membership fees.

3.2. Late Payments

  • If a payment fails or is not received by the due date, membership access may be suspended until payment is received.

3.3. Failure to Pay

  • Members who fail to pay their membership fees within 30 days of the due date may have their account referred to a collections agency.
  • Failure to resolve unpaid balances may result in legal action, including collection efforts, and members will be responsible for any associated fees, including but not limited to collection agency fees, legal costs, and court fees.

4. Health Information and Privacy

4.1. HIPAA Compliance

  • Peak Family Health PLLC adheres to the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of your medical records.

4.2. Data Collection

  • By enrolling in our services, you consent to the collection and storage of your health information as required to provide services.

4.3. Third-Party Services

  • Some services may involve third-party telehealth or diagnostic providers. Your data will only be shared with these providers as necessary for your care.

5. Member Responsibilities

5.1. Accurate Information

  • Members are required to provide accurate and up-to-date personal and medical information during enrollment and throughout their membership.

5.2. Appropriate Use of Services

  • Services provided through your membership are intended for the enrolled member(s) only. Misuse of services may result in termination of membership without a refund.

6. Disclaimers and Limitations of Liability

6.1. No Guarantee of Outcomes

  • Peak Family Health PLLC does not guarantee specific health outcomes. Services are provided based on medical judgment and patient-provider collaboration.

6.2. Limitation of Liability

  • Peak Family Health PLLC is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the cost of the membership fee for the billing period in which an issue arises.

7. Changes to Terms and Conditions

  • Peak Family Health PLLC reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email and on our website.

8. Governing Law

  • These terms are governed by the laws of the State of North Carolina. Any disputes arising from these terms or the services provided will be subject to the jurisdiction of the courts in Mecklenburg County, North Carolina.

9. Contact Information

For questions or concerns regarding these terms, please contact us at:
Peak Family Health PLLC
Email: car[email protected]