📢 Membership plans begin March 3, 2025. Services will not be available until this date.

Servicing the Greater Charlotte North Carolina Area

Huntersville, North Carolina

[email protected]

Your Family’s Health, Elevated

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Privacy Policy for Peak Family Health PLLC

Effective Date: 12/01/2024

At Peak Family Health PLLC, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including our website, memberships, and healthcare offerings. By using our services, you agree to the terms of this Privacy Policy.

Who We Are

Our website address is https://peakfamilyhealth.org. Peak Family Health PLLC is a concierge healthcare service dedicated to providing integrative family healthcare. Our contact information is:

1. Information We Collect

1.1. Personal Information

  • Name, email address, phone number, and mailing address.
  • Date of birth, gender, and other identifying details.
  • Payment information, including credit card details, for membership subscriptions.

1.2. Health Information

  • Medical history, current health conditions, and other healthcare-related data provided by you during consultations or through our member portal.
  • Records of telehealth and in-person visits.

1.3. Technical Information

  • IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

2.1. Healthcare Services

  • To provide personalized healthcare, manage appointments, and maintain accurate medical records.
  • To communicate with you about your health, upcoming appointments, and plan-related updates.

2.2. Membership Management

  • To process payments and manage your membership account.
  • To provide access to member-only features, including the patient portal.

2.3. Improvement and Analytics

  • To analyze and improve our website, services, and user experience.
  • To conduct internal audits and quality assurance.

2.4. Legal and Compliance

  • To comply with federal and state laws, including HIPAA regulations.
  • To respond to legal requests and protect against unauthorized access, fraud, or abuse.

3. Sharing Your Information

3.1. With Third-Party Providers

  • We may share your information with trusted partners who help deliver our services, such as telehealth platforms, payment processors, and diagnostic labs.
  • These third parties are contractually obligated to protect your data and use it only for the purposes specified by Peak Family Health PLLC.

3.2. Legal Obligations

  • We may disclose information if required to comply with legal obligations, such as court orders or subpoenas.

3.3. In Emergencies

  • In cases of medical emergencies, your information may be shared with appropriate healthcare providers or emergency services.

4. Data Security

4.1. Protection Measures

  • We implement industry-standard security measures to safeguard your personal and health information, including encryption and secure servers.

4.2. No Guarantee of Absolute Security

  • While we strive to protect your data, no system can be 100% secure. By using our services, you acknowledge this inherent risk.

5. Your Rights

5.1. Access and Updates

  • You have the right to access and request corrections to your personal and health information.

5.2. Data Deletion

  • You may request the deletion of your information, subject to legal and regulatory requirements.

5.3. Marketing Preferences

  • You can opt-out of receiving marketing communications by contacting us directly or using the “unsubscribe” option in our emails.

6. Cookies and Tracking

  • Our website uses cookies to improve user experience and collect analytics data.
  • You can manage or disable cookies through your browser settings.

7. Children’s Privacy

  • Our services are not intended for individuals under the age of 18 without parental or guardian consent.
  • We do not knowingly collect information from minors without proper authorization.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Peak Family Health PLLC
Email: ca[email protected]